Customer Care
Customer Care is of vital importance to online sales, since just one customer’s experience with a product can be shared online with millions of consumers. Our associates specialize in one-on-one care and attention, solving problems, answering questions, and strengthening brand loyalty. Whether reaching out to consumers by telephone or email, our associates are trained to represent lifestyle brands with conscientious service, to achieve complete consumer satisfaction.
Customer Care Services:
- Live Associates 9am to 5pm, M-F*
- Toll-free One-on-One Customer Service
- Email Customer Service
- Shipping Notifications & Updates
- Database Management: Customer History
- Product Information & Support
- Warranty Management
- Returns Processing & Refunds
- Consumer Surveys & Product Research
*Some holidays excluded.
…the customer service is the best we have experienced and our customers are highly satisfied. Now we work more on our business rather than answering customers inquiries.
Anna Hernandez Founder, Charlie’s Project LLC
